Auto-renewal of library items starts January 1 for all RiverShare Libraries!
This feature will automatically renew eligible items that are on your account.
Each item has a set number of allowed renewals. As long as there is not a hold on that item, it will be automatically renewed. If there is a hold on it, or the item has run out of allowed renewals, then it will be due on the original due date.
We encourage all patrons to monitor their account through the library’s website. This is the best way to keep up with your item’s due dates, especially if you have multiple items with different due dates. Also, if you haven’t signed up for email or text notifications, we can help you with that too.
Almost overdue and Auto-Renew notifications are sent out 3 days before the due date. If you receive email notifications, it will detail what has been able to be auto-renewed along with the new due date and/or materials that are due soon. If you get text notifications, use that as a reminder to check your account to see what has been auto-renewed and what is due soon. Due to character limitations on text notifications, they cannot convey the same detail as an email notification.
If you have phone selected for notifications, you will only receive automated calls for holds when they are ready. If this applies to you, just call the library and staff will be happy to assist you.
ILL items are not eligible for auto-renew. Only items from RiverShare member libraries.
Your username will be your barcode, found on your library card. Enter all 14 digits, with no spaces. Your pin is initially set as either the last four digits of your phone number for the account or the last four digits of the barcode. From there you can look at what is checked out on your account, place holds, and so much more!
If you have trouble, contact your library and staff will be happy to assist you!